Ocean Gate Resort – Houseperson (Southport Island)

Houseperson Department: Rooms (Housekeeping) Supervisor: Executive Housekeeper

Job Titles Supervised: None Date: 8/18/2023 FLSA: Hourly – (Non-Exempt)

Overview: Creates a positive experience for our guests by maintaining a clean, comfortable and inviting environment. The Houseperson facilitates the guest room cleaning and laundry operations; assists the Room Attendants by providing supplies in a timely manner. The Houseperson is responsible for general area cleaning, restocking storage rooms, and completing regularly scheduled projects.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.
Our Values embody:
● Integrity – We are honest, genuine, and transparent in our interactions.
● Concern For Others – We care for each other and our guests.
● Collaboration – We value diversity and “come as you are” spirit and personality.
● Accountability – We make mistakes, learn from them, and strive for continuous improvement.
● Hospitality Soul – We have fun creating lifelong memories for each other and our guests.

Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:
● Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
● Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
● Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
● Ability to understand and follow instructions as directed by supervisor/manager.
● Working Safely is a condition of employment. All employees must follow the safety policies.
● Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:
✔ Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
✔ Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
✔ Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
✔ Comply with guest privacy standards.
✔ Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
✔ Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear and name tag) neat in appearance.
✔ Complete work in a timely manner and meet productivity standards/expectations.
✔ Keep work area clean, neat, and well organized.
✔ Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
✔ Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
✔ Perform additional duties as assigned.

Job Duties and Responsibilities:
➤ Sweep and clean car port area, hotel walkways and sidewalks as needed, remove any paper or cigarette butts; clear winter weather walkway – shovel and ice treatment to provide a safe surface
➤ Pick up and remove trash throughout parking lot and from outside trash receptacles and transports to the dumpster
➤ Clean and maintain public areas, i.e. meeting rooms, lobby, hallway, elevators, stairway, public restrooms (restock supplies) guest laundry room, employee break room i.e. empty trash receptacle, empty lint traps on dryers, vacuum and/or mop floors, wipe down machines, mirrors, restock paper cups for water coolers
➤ Clean Fitness Center and check to make sure all equipment is in working order, as directed by hotel
➤ Post safety signage, i.e. wet floor signs
➤ Wear protective gear such as gloves, goggles, kneepads to work safely and prevent injury
➤ Pick up soiled linens from Room Attendant carts and transport to laundry department for cleaning
➤ Remove trash from Room Attendant carts and transport to hotel dumpster
➤ Deliver clean linens to Room Attendants; deliver supplies to Room Attendants as requested ie; bedspread, pillow, blankets
➤ Clean, organize, and restock guest supplies in all storage rooms to ensure adequate amounts are available and stored neatly to reduce damage and waste of products
➤ Complete daily, weekly, monthly, quarterly, and annual projects as assigned, i.e. wash windows, rotate mattresses, clean carpets, strip floors, wash walkway, clean cobwebs throughout the hotel, etc.
➤ Understand the uses of all cleaning equipment and chemicals, read and follow safety labels on bottles and follows instructions for use; operate hotel equipment in a safe and efficient manner: Equipment may vary at location but may include: Power Washer, Carpet Cleaner, Leaf Blower, Lawn Mower, Parking Lot Sweeper, Snow Blower
➤ Assist the Front Desk with any requests, i.e. delivering faxes, daily newspapers, amenities, etc.

Skills Required: Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education: Prior experience in housekeeping, office cleaning or janitorial service is preferred

Performance Measurement: On-going feedback from supervisor, attendance, productivity, feedback from others, guest comments and scores, etc.

Physical Demands: This is a very physically demanding job that requires extended periods of standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY – Email Brandon Dupree [email protected] or call (207) 378-9161.