Ocean Gate Resort – Laundry Attendant (Southport Island)

Laundry Attendant Department: Rooms (Housekeeping) Supervisor: Executive Housekeeper

Job Titles Supervised: None
Date: 8/18/2023 FLSA: Hourly – (Non-Exempt)

Overview: The Laundry Attendant contributes to the hotel’s commitment to high quality guest satisfaction and teamwork by safely and efficiently processing guest room linens.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:
● Integrity – We are honest, genuine, and transparent in our interactions.
● Concern For Others – We care for each other and our guests.
● Collaboration – We value diversity and “come as you are” spirit and personality.
● Accountability – We make mistakes, learn from them, and strive for continuous improvement.
● Hospitality Soul – We have fun creating lifelong memories for each other and our guests.

Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:
● Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
● Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
● Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
● Ability to understand and follow instructions as directed by supervisor/manager.
● Working Safely is a condition of employment. All employees must follow the safety policies.
● Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

✔ Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
✔ Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
✔ Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
✔ Comply with guest privacy standards.
✔ Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
✔ Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear and name tag) neat in appearance.
✔ Complete work in a timely manner and meet productivity standards/expectations.
✔ Keep work area clean, neat, and well organized.
✔ Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
✔ Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
✔ Perform additional duties as assigned.

Job Duties and Responsibilities: ➤ Wear protective gear such as gloves, goggles, kneepads to work safely and prevent injury
➤ Read and follow safety labels on chemical bottles (Do Not Mix); understands the uses of all cleaning equipment; refer to SDS sheets before use
➤ Turn in all articles found in laundry to Executive Housekeeper; ensure items are properly dated, bagged and tagged
➤ Separate items according to type- i.e.: towels, sheets, blankets, etc.
➤ Wash items according to methods prescribed by equipment and cleaning chemicals
➤ Pre-treat heavily soiled items
➤ Dry all items using the proper heat setting
➤ Promptly fold, stack, and store all items laundered to minimize wrinkling
➤ Inspect cleaned linens and terry to ensure quality control; set aside any stained or damaged items for Supervisor
➤ Prepare Room Attendant’s inventory orders for delivery
➤ Clean dryer lint traps in the morning, and after each two hours of use (some locations performed by maintenance)
➤ Understand operation of all laundry equipment; recognize and report any equipment maintenance problems promptly
➤ May be asked to assist in other areas of the hotel to ensure guest satisfaction
➤ Some locations also have this position perform Houseperson and/or Room Attendant duties – if so, provide the Houseperson and/or Room Attendant Job Description

Skills Required: Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education: Prior experience in commercial laundry or dry cleaning is preferred

Performance Measurement: On-going feedback from supervisor, attendance, productivity, feedback from others, guest comments and scores, etc.

Physical Demands: This is a very physically demanding job that requires extended periods of standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

INTERESTED IN APPLYING: Email Brandon Dupree at [email protected] or call (207) 378-9161.