Ocean Gate Resort: Maintenance Tech – (Southport Island)

Position: Maintenance Tech Department: Maintenance Supervisor: Chief Engineer

Job Titles Supervised:

None Date: 8/18/2023 FLSA: Hourly – (Non-Exempt)

Overview: This position contributes to the hotel’s commitment to high-quality guest satisfaction and teamwork by safely and efficiently maintaining the property i.e. performs preventative maintenance; repairs on mechanical, electrical, kitchen, and laundry equipment.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:
● Integrity – We are honest, genuine, and transparent in our interactions.
● Concern For Others – We care for each other and our guests.
● Collaboration – We value diversity and “come as you are” spirit and personality.
● Accountability – We make mistakes, learn from them, and strive for continuous improvement.
● Hospitality Soul – We have fun creating lifelong memories for each other and our guests.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:
● Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
● Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
● Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
● Ability to understand and follow instructions as directed by supervisor/manager.
● Working Safely is a condition of employment. All employees must follow the safety policies.
● Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:
✔ Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
✔ Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
✔ Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
✔ Comply with guest privacy standards.
✔ Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
✔ Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
✔ Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear and name tag) neat in appearance.
✔ Complete work in a timely manner and meet productivity standards/expectations.
✔ Keep work area clean, neat, and well organized.
✔ Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
✔ Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
✔ Perform additional duties as assigned.

Job Duties and Responsibilities:
➤ General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry
➤ Complete routine equipment checks and perform preventative maintenance on hotel’s machinery, i.e. boilers, chiller, laundry equipment, vacuums, exercise equipment, and ice machines as scheduled
➤ Perform regular preventative maintenance to guest rooms as assigned
➤ Respond to guest maintenance request in a prompt and courteous manner
➤ Maintain knowledge of the hotel fire alarm & sprinkler systems
➤ Locate and correct in-room heating, ventilation, and air conditioning malfunctions
➤ Clean pool deck and pool every morning and again as needed in periods of high usage
➤ Check and document of pool chemicals daily to maintain correct levels, and adjust as necessary
➤ Verify daily and communicate to Guest Services about each room in DNR Status
➤ Clean and sweep parking lot at all entrances, daily (including snow & ice removal during winter)
➤ Care of hotel’s grounds to include planting, weeding, edging, pruning and mowing
➤ Read and follow safety labels on chemical bottles; refer to SDS sheets before use; understand the uses of all cleaning equipment; operate hotel equipment in a safe and efficient manner: *Equipment may vary by location but may include: Power Washer, Carpet Cleaner, Leaf Blower, Lawn Mower, Parking Lot Sweeper, Golf Cart, Snow Blower
➤ May complete Banquet set up and break down as needed per property operational procedures.

Skills Required:
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

➤Solid experience performing repairs on mechanical, electrical, kitchen and laundry equipment
➤ General carpentry skills; knowledge and use of basic hand and power tools required

Experience / Education: Minimum 1 year of general building maintenance or equivalent in a trade profession; Vocational School Certification preferred

Performance Measurement: On-going feedback from supervisor, attendance, productivity, feedback from others, guest comments and scores, etc.

Physical Demands: Work is performed in a hotel environment. This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting, and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

INTERESTED IN APPLYING? Email Brandon Dupree at [email protected] or call (207) 378-9161.