Ocean Gate Resort: Room Attendant (Southport Island)

Overview: The Room Attendant plays an important role for our home away from home, and creates a positive experience for our guests by maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of guest rooms as assigned. Consistently ensures all areas of the hotel are cleaned to specified standards to achieve high levels of guest satisfaction.)

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:
● Integrity – We are honest, genuine, and transparent in our interactions.
● Concern For Others – We care for each other and our guests.
● Collaboration – We value diversity and “come as you are” spirit and personality.
● Accountability – We make mistakes, learn from them, and strive for continuous improvement.
● Hospitality Soul – We have fun creating lifelong memories for each other and our guests.

Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:
● Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
● Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
● Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
● Ability to understand and follow instructions as directed by supervisor/manager.
● Working Safely is a condition of employment. All employees must follow the safety policies.
● Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:
✔ Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
✔ Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
✔ Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
✔ Comply with guest privacy standards.
✔ Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
✔ Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
✔ Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear and name tag) neat in appearance.
✔ Complete work in a timely manner and meet productivity standards/expectations.
✔ Keep work area clean, neat, and well organized.
✔ Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
✔ Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
✔ Perform additional duties as assigned.

Job Duties and Responsibilities:
➤ Complete tasks according to required standards within set time limits (i.e., minutes per occupied room)Ø Stock cart sufficiently based on room assignments
➤ Utilize reports from Executive Housekeeper to avoid disturbing guests and maximize efficiency
➤ Wear protective gear such as gloves, goggles, kneepads, etc. to work safely and prevent injury
➤ Remove all dirty linen from beds and bathrooms and assess for blood borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination.)
➤ Remove trash and replace liners where necessary
➤ Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows and frames, dust all furniture, fixtures and frames; ensure furnishings and fixtures are cleaned and placed properly (perform deep cleaning tasks when necessary)
➤ Clean entire bathroom including floors, tubs, toilets, sinks and surfaces by kneeling, bending, squatting
➤ Read and follow safety labels on chemical bottles (Do Not Mix); understands the uses of all cleaning equipment; refer to SDS sheets before use
➤ Clean carpeting with vacuum and hose attachments for corners and edges
➤ Turn in all articles found in room to Executive Housekeeper; ensure items are properly dated, bagged and tagged
➤ Ensure all guest supplies are replenished daily consistent with brand standards
➤ Verify items in guestroom are in good working order including TV’s, lights, radio/clocks, hair dryer, coffee makers, A/C, heat
➤ Communicate problems needing repair to maintenance, timely
➤ Report to Supervisor any potential dangers including suspicious behavior, broken glass, leaks, electrical issues, etc. (Do not attempt to dispose of dangerous substance without supervision)
➤ Promote security by keeping doors locked; restrict access to guestrooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom ➤ Report damage, abuse or smoking in non-smoking rooms to the Supervisor
➤ Check climate control for working conditions and leave on appropriate temperature before leaving the room

Skills Required: Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education: 3 months prior housekeeping/cleaning experience required; customer service experience preferred

Performance Measurement: On-going feedback from supervisor, attendance, productivity, feedback from others, guest comments and scores, etc.

Physical Demands: This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLICATION: Please email Brandon Dupree at [email protected] or call (207) 378-9161.